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Troubleshooting

"Bad installation. Error invoking Java VM"
User rights
Install Java Runtime Environment (JRE)
Service pack of your operating system
Installation stops to Java Web Start window
Security warning
To open or save client.jnlp? Create an association for .jnlp files
Login process
Opening a company model
Terminate a jammed process

"Bad installation. Error invoking Java VM"

ERROR:
During the installation the following message appears:

SOLUTION:
There are three ways to try to solve this problem:

  1. If you have not logged in to your computer with administrative rights, please do so.

    2. Java Runtime Environment (JRE), which is installed as a part of Java Web Start, needs the rights.

  2. Try to install Java Runtime Environment (JRE) separately.

    3. The error message above comes when JRE is tried to install during the Web Start installation but the operation fails. Then you can try to install JRE separately and Web Start after that.

    You can get JRE from Sun Microsystem's pages: http://java.sun.com/j2se/1.3/download.html. If you use Windows, choose either of the two first (U.S. English or all languages) JRE-links and download and install the file according to the instructions.

    If there comes any error messages in the beginning, they may tell more about the problem: e.g. you may not have administrative rights or the service pack is too old. In the latter case, see the option 3.

  3. Check the service pack of your operating system and update it if necessary.

    4. Java Web Start needs Java Runtime Environment (JRE) in order to work. JRE is installed during the Web Start installation but certain service packs (e.g. service pack 1 for Windows 2000) are not supported. (See the list: http://java.sun.com/j2se/1.4.1/jre/install-windows.html)

    You can check the version of your operating system by right-clicking 'My Computer' on the desktop and selecting 'Properties'. The 'General' tab tells you the version.

    If you need to update the service pack, you can do it in Windows Update pages. After the update, try to install Web Start again or try the option 2 above.

Installation stops to Java Web Start window

ERROR:
When you start Valuatum Client, in Java Web Start window the progress bar starts splashing (between white and blue) and the process does not go any further.

SOLUTION:
Probable cause for this problem is that your local network is configured preventing free bi-directional communication with the Internet.

You need to configure Java Web Start to use a proxy server (ask from your network administrator) to contact internet. To enable this:

  1. Open Java Web Start from Programs menu or from Desktop Icon.
  2. Select File -> Preferences -> General tab.
  3. Enable "Manual" configuration for "Proxies".
  4. Type in proxy server's HTTP name and port (provided by your network administrator).

(You can try to look proxy settings from your browser's settings. Look e.g. in Internet Explorer: Tools - Internet Options - Connections - LAN Settings - Proxy server.)


Security warning

PROBLEM:
When installing Java Web Start the installation asks "Unrestricted Access" to my hard drive? Is this secure and can I press "Start"?

ANSWER:
It is secure and safe. The Valuatum Client requires your permission to write on your hard drive in order to work properly. We have also acquired a certificate, which assures that it is safe to start the application.

To open or save client.jnlp file?
Create an association for .jnlp files

PROBLEM:
I have installed Java Web Start but Client does not start as I browse to link http://server.valuatum.com/client.jnlp. Instead of I am prompted to download a file (see picture on right).

SOLUTION:
Your system is missing an association between .jnlp files and Java Web Start. You need to create this association manually. Follow instructions below.

Windows 2000:

  1. Open your Windows Explorer.
  2. Select from top menu bar Tools > Folder Options.
  3. In Folder Options find the file type .jnlp in the list and select it.
  4. Press Change and you are prompted to show which application is used to open the jnlp file. Select javaws and press OK.
  5. Close Folder Options menu.
  6. Try now again to start Valuatum Client at http://server.valuatum.com/client.jnlp

You can also try to open the link with another browser. For example you may have used Netscape but the association already works with Internet Explorer.

Netscape:

Netscape 6/6.01 users, please setup the Java Web Start MIME type (JNLP) in the Edit -> Preferences -> Navigator -> Helper Applications section.

The file extension is "jnlp", MIME Type is "application/x-java-jnlp-file", and it should be handled by the javaws executable file in your Java Web Start directory (e.g. C:\Program Files\Java Web Start).

Error in login

ERROR:
During the login process, a pop-up messages says: 'Error in login:
Server server.valuatum.com not responding.'

or

ERROR:
During the login process, a pop-up messages says: 'Error in login: No server found at http://194.100.37.182:80'.

SOLUTION:
The probable cause for this problem is that your networking connection is unavailable. Check the connection and try again.

If the connection is available and you still cannot login, the server might be down. This could be caused by an update in Valuatum server. Try to login later or contact Valuatum.

Opening a company model

ERROR:
When you try to open a company model, a pop-up message says: 'Loading failed:RemoteInvokable - id: 'xxxx'.

SOLUTION:
The connection to the server has probably been lost during the session. This could be caused by an update in Valuatum client or a lost internet connection. Close Valuatum Client and try again.

Terminating a jammed java process

ERROR:
Valuatum Client stops from responding or otherwise seems to jam.

SOLUTION 1:
If the jamming happens during the use of a Company model, try first to click Esc-button on your keyboard. If nothing happens within a reasonable time, see the solution 2.

SOLUTION 2:
If your Client jams or does not respond within a reasonable time, you may want to abort the execution process from your workstation. To do this follow the following steps:

Windows 2000:

  1. Open your Task Manager. Normally keyboard combination "Ctrl + Alt + Del" shows the Task Manager window.
  2. Select Processes tab. This is the list of current processes running on your workstation.
  3. From the list of processes find a process named javaw and select it. Tip: Normally this process is one of the most memory consuming ones and therefore listing the processes according to the Memory Usage will show this process on the top of the list.
  4. Kill the javaw process by pressing the button End Process at the low right corner of window. You might get a warning message requiring you to confirm the process termination, press OK.
  5. Close Task Manger window and restart Client.


If you could not solve your problem with this advice, please contact Valuatum.

 

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